Once your order has been processed and dispatched, it will be delivered by courier to a designated address.
Are the products entitled with any warranty service?
Regular price styling tools are entitled with lifetime warranty service.
Mini styling tools and promotion items are entitled with 1 year warranty service.
Promotion offers warranty service depends on particular terms & conditions.
for warranty terms & conditions, please click here.
Can I enjoy promotions at the counter?
The online promotions are only valid at amika online store.
Can I enjoy a membership & a hair styling service?
Membership / Hair styling service / Welcoming gift are not included.
When will the order be delivered？
Once your order has been received, it will be delivered to a designated address.
Delivery time:
Hong Kong / Macau: 5 – 7 working days
China: 7 – 14 working days ( For those orders to be delivered to location outside Guangdong province or remote districts may take a relatively long time, the delivery time may take up to 14 working days.)
Other locations: 14 – 21 working days
Delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday. The forwarders have no control over and will not be responsible for any delay.
When will the promotion end?
Promotion offer period depends on particular terms & conditions, products are available while stock lasts.
I have placed an order, can I add more products to my order / can I change the ordered product?
After completing your order and payment, we cannot add products or change the order.
How do I enjoy the warranty service? Do I need to register the warranty card?
For purchases online, your warranty will be activated automatically and will be sent to you by email.
For in-store purchases, you must fill in this form within 14 days from the purchase date to claim your warranty.
Can I change the delivery address / mobile phone number / contact person?
Please email cs@amika.com.hk your order number , contact person, mobile phone number & delivery address within 1 working day, and we will try our best to help you depends on the special occasion. If it’s been more than 1 working day, we will not be able to make any changes. Any changes will affect the order delivery time.
Can I extend the 1 year warranty service?
We do not offer warranty extend service. We will offer a brand new product with valid warranty service. Please contact us at cs@amika.com.hk for warranty service arrangement.
Can I repair the product?
For a more professional and efficient service, no replacement parts or repairs are provided under warranty, we will offer a brand new product for your to enjoy. Please contact us at cs@amika.com.hk for warranty service arrangement.
Can I cancel my order? Can I do the refund?
Our online store products are non-refundable. In order to ensure the quality of our products, we will inspect them before delivery. If any problems are found with the product within 7 days of receiving your order, we are happy to exchange a brand new product for you, please email cs@amika.com.hk for exchange arrangement. if your product is found to be defective, we also provide professional warranty service afterwards. For warranty terms & conditions, please click here.
